PCC Bringing Disney Institute to Greenville Hilton

GREENVILLE�Disney Institute is bringing its renowned professional development program, �Disney�s Approach to Quality Service,� to Greenville on Aug. 5.

Sponsored locally by Pitt Community College, the full-day event will give area professionals an opportunity to �experience the business behind the magic.� The program will bring the best of Disney Institute content to the Greenville Hilton.

�This is a convenient way to experience a Disney Institute program in local business communities,� said Jeff James, vice president for Disney Institute. �Our programs teach easily-adaptable strategies and best practices that have been part of our company for more than 80 years.�

The full-day �Disney�s Approach to Quality Service� program will give participants an �insider�s look� at quality service philosophies that have helped Disney consistently rank as one of the world�s most admired companies and brands. Participants will learn how Disney exceeds expectations through its service infrastructure, ongoing research, and established service standards.

�In an era where everyone is competing for business and market share, excellent customer service isn�t a luxury, it is mission critical,� James said. �What makes the Disney learning experience so different and meaningful is that we don�t simply teach theory. Engaging content is presented in an entertaining fashion, providing participants with tools that can literally transform their organizations.�

Program registration is $250 per person and includes all course materials, continental breakfast and lunch. For more information or to register, call (252) 493-7260 or (252) 493-7317.

About Disney Institute

Disney Institute was created to showcase �the business behind the magic� � Disney best practices that easily adapt to other organizations.

One of the most recognized names in professional development, Disney Institute travels the world offering engaging seminars, workshops and presentations, as well as fully customized programming.

Immersive learning experiences are also offered at Disney destinations in the Americas, Europe and Asia, enabling participants to go behind the scenes and see firsthand how business theory drives operational excellence.

The Disney Institute client roster includes more than half of the Fortune 500 and a wide range of small businesses, non-profits and government agencies.

To learn more about Disney Institute, please visit http://www.disneyinstitute.com/.